How to make a claim

If you wish to make a claim under your insurance policy, please notify the claims team of any incident or loss as soon as reasonably practicable. Contact information can be found within your Insurance Booklet and below.

Please ensure that you read through all claims conditions which are detailed within your Insurance Booklet, as these form part of your contract of insurance. If you do not, a claim may be rejected, or payment could be reduced, or your policy might be invalid.

Before making a claim, please review your Insurance Schedule to confirm that you have the appropriate insurance in place to cover the claim. 

Claims under certain sections of your policy may be subject to an excess. This means that if your claim is successful, you will be responsible for paying part of the claim, or a specified amount of time will be deducted from the claim settlement calculation.

Please refer to your Insurance Schedule/Booklet for details of any excesses and single article limits which may apply.

To make a claim, please contact:

Tokio Marine HCC Claims Department

Telephone: 08081 756291

Email: schofieldsclaims@tmhcc.com

Post:

Tokio Marine HCC Claims Department

Unit 7

Bocam Park

Old Field Road

Pencoed

Bridgend

CF35 5LJ